Helen Keller Intl is Seeking for a Social Media and Digital Communications Officer

Helen Keller Intl is a global nonprofit guided by the enduring legacy of Helen Keller. The organization partners with communities working to break persistent cycles of poverty by delivering essential services in health, nutrition, and vision care. Through these foundational interventions, millions of individuals are empowered to create sustainable improvements in their lives.

Operating across 20 countries in Africa, Asia, Europe, and the United States, the organization collaborates with a broad network of supporters and stakeholders. Its mission is rooted in the belief that every individual deserves the opportunity to achieve their full potential, reflecting the values of courage, integrity, rigor, and compassion.

Position Overview

The Officer, Social Media and Digital Communications plays a central role in shaping and expanding the organization’s global digital presence. This position is responsible for managing social media platforms, supporting website content, and delivering compelling digital storytelling that drives engagement and fundraising outcomes.

The role requires a creative and strategic communicator who understands how to tailor content for diverse audiences across multiple platforms. The successful candidate will also contribute to strengthening the digital capabilities of country teams while ensuring brand consistency across all channels.

Functional Relationships

The Officer will be part of the Center for Brand and Marketing, reporting directly to the Manager, Advertising. Collaboration is a critical component of this role, requiring close coordination with:

• Content teams to ensure consistent messaging
• Fundraising teams to support donor engagement and conversion
• Country offices to guide and strengthen localized social media efforts

Key Responsibilities

Social Media Management

The Officer will lead the organization’s global social media strategy and execution by:

• Developing and implementing a comprehensive social media strategy aligned with organizational and fundraising priorities
• Defining annual and quarterly content priorities and campaign themes
• Managing day-to-day activities across platforms such as Facebook, LinkedIn, Instagram, and emerging channels
• Creating and adapting content that reflects a consistent brand voice and drives audience engagement
• Planning and executing digital campaigns to increase awareness and fundraising performance
• Monitoring engagement, responding to audiences, and fostering online communities
• Using analytics tools to track performance and optimize content strategies
• Advising internal teams on best practices for digital engagement and platform use

Additionally, the role supports capacity building across global teams by:

• Providing training, tools, and guidance to country offices
• Recommending platform strategies and content improvements
• Amplifying local content on global channels while maintaining brand consistency

Website and Digital Content Support

The Officer is also responsible for managing and enhancing the organization’s website and digital fundraising presence by:

• Planning and executing website updates aligned with campaigns and program visibility
• Managing digital fundraising tools such as Fundraise Up
• Coordinating cross-functional input to ensure content accuracy and consistency
• Improving website structure, user journeys, and calls to action
• Monitoring website analytics to enhance traffic, engagement, and conversion rates
• Supporting A/B testing and optimization of donation and landing pages
• Advising on accessibility standards and digital content best practices
• Assisting with digital advertising content and email marketing initiatives

Staying informed on emerging digital trends and tools is essential to ensure continuous innovation and growth in the organization’s online presence.

Qualifications and Experience

The ideal candidate demonstrates a balance of technical expertise, creativity, and strategic thinking. Key qualifications include:

• A degree in marketing, communications, or a related field
• 4–6 years of experience managing digital communications and social media strategies
• Proven success in growing and managing brand presence across major platforms
• Strong writing and editing skills with the ability to adapt tone for different audiences
• Experience with content management systems such as WordPress
• Familiarity with social media management tools (e.g., Hootsuite) and digital fundraising platforms
• Ability to create visual and video content using tools like Canva or Adobe Creative Suite
• Strong organizational and time management skills
• A collaborative and solution-oriented mindset

Additional advantages include:

• Experience working in nonprofit or mission-driven environments
• Proficiency in French
• Ability to work across multiple time zones, with core alignment to Eastern Standard Time

Workplace Values and Culture

Employees are expected to contribute to a culture of fairness, inclusion, and respect. This includes:

• Supporting a diverse and multicultural workforce
• Promoting equitable evaluation and advancement practices
• Maintaining a safe and respectful work environment
• Upholding the organization’s Code of Conduct
• Demonstrating zero tolerance for harassment, exploitation, or abuse

The organization emphasizes ethical behavior and accountability in all interactions, particularly with the communities it serves.

Compensation and Benefits

The organization offers a comprehensive benefits package, which may include:

• Health and dental coverage
• Paid leave
• Professional development opportunities

Compensation is aligned with local salary structures. In the United States, the salary range for this role is:

• $68,000 to $102,000 annually
• Midpoint: $85,000

Application Process

Qualified candidates are invited to submit a resume and cover letter via email. Applications will be reviewed on a rolling basis until the position is filled.

The organization is committed to equal opportunity employment and fosters an inclusive environment where all individuals are valued and supported.

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Disclaimer: Global South Opportunities (GSO) is not the organization hiring. For any inquiries, please contact the official organization directly. Please do not send your applications & CVs to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.