International Rescue Committee (IRC) is Hiring: Strategic Systems Officer – Available in 3 Locations
Location: United States (Hybrid)
Salary Range: $92,000 – $115,000 USD / £56,875 – £63,200 GBP
Job Category: Research & Innovation
Job ID: req58735
Organizational Overview
The International Rescue Committee (IRC) is a global humanitarian aid, relief, and development organization responding to the world’s most severe crises. Operating in over 40 countries and 29 U.S. cities, the IRC restores health, education, safety, and economic well-being to communities affected by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is recognized as a leader in delivering long-lasting humanitarian impact.
About the Airbel Impact Lab
Airbel is the IRC’s research and innovation hub, focused on maximizing the impact of humanitarian aid through evidence-based solutions and scalable innovations. The lab delivers tools and programs that are twice as impactful, 10x more scalable, and 20% more cost-effective than existing methods. Through rigorous testing and operational intelligence, Airbel transforms the way aid is conceptualized and delivered.
Role Overview
The Strategic Systems Officer is a key position within the Airbel Impact Lab’s Strategy & Delivery team. The role involves leading the design, implementation, and maintenance of critical internal systems that improve efficiency, knowledge sharing, governance, and operational workflows. A strong emphasis is placed on automation, AI adoption, and cross-functional collaboration.
This is a full-time hybrid position (not open to expatriates), suited for candidates who combine operational insight with strong technical capabilities in Microsoft 365 tools and digital transformation practices.
Core Responsibilities
Systems Design & Implementation
- Develop user-friendly, inclusive systems that support departmental needs, focusing on efficiency, simplicity, and clarity.
- Lead pilots of new tools or improvements, managing change readiness and supporting user adoption.
- Integrate Microsoft 365 features (e.g., Power Automate, Excel scripting) and AI tools to streamline internal operations.
- Maintain and upgrade existing systems to remain responsive to evolving organizational needs.
Operational Optimization
- Collaborate with cross-functional teams to identify inefficiencies, streamline processes, and reduce redundancy.
- Ensure critical documentation, file systems, and governance structures are accessible, well-maintained, and aligned with team needs.
- Develop tools and dashboards for tracking project performance, annual planning, and reporting.
- Support proposal development systems to reduce administrative burden on technical teams.
Collaboration & Service Orientation
- Act as a systems liaison to finance, HR, and procurement teams, identifying opportunities for automation and improved coordination.
- Support knowledge transfer and training across departments, particularly on AI-based tools and automation techniques.
- Prioritize high-quality service delivery and user support to improve engagement with internal platforms and resources.
Required Qualifications
- 6–8 years of experience in systems development, operational strategy, or process design, ideally in a global nonprofit or humanitarian context.
- Demonstrated proficiency in Microsoft 365 tools, including Power Automate and Excel scripting.
- Hands-on experience with AI tools and smart automation solutions for business or operational environments.
- Strong interpersonal communication skills, with the ability to engage diverse stakeholders across global teams.
- Proven ability to manage competing priorities, maintain system clarity, and execute multiple complex projects simultaneously.
- Exceptional organizational and problem-solving skills.
Preferred Qualifications
- Interest or background in humanitarian aid, research methodologies, or innovation-related sectors.
- Experience in light coding, scripting, or AI integration into daily operations.
- Familiarity with agile project management and change facilitation principles.
Recruitment Process
The hiring process for this role includes the following steps:
- Screening call (30 minutes)
- 1:1 Interview with the hiring manager (30 minutes)
- Panel interview with a practical assessment (60 minutes)
Applicants who meet the Disability Confident Employer Scheme minimum criteria (as indicated by **) and disclose a disability will be invited to interview.
Compensation and Benefits
U.S.-Based Staff:
- Competitive salary with annual range of $92,000 to $115,000
- 20–25 days paid time off (depending on role/tenure)
- 10 U.S. holidays and 10 sick days annually
- Comprehensive medical, dental, vision insurance
- Retirement plan with 403(b) match, FSA for healthcare and commuter expenses
- Employee Assistance Program (EAP)
UK-Based Staff:
- Salary range of £56,875 to £63,200
- Benefits aligned with UK labor market standards
Equal Opportunity Commitment
The IRC is an Equal Opportunity Employer. All applicants are evaluated based on merit, without regard to race, gender, religion, national origin, age, disability, or any other protected status. Applications are particularly encouraged from underrepresented communities and refugees with the right to work in the UK or U.S.
Application Notes
Interested candidates are encouraged to apply via the official IRC careers portal. The organization cautions against fraudulent communications posing as IRC recruitment. The IRC never requests payment or sensitive personal information as part of the application process.
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Disclaimer: Global South Opportunities (GSO) is not the hiring organization. For any inquiries, please contact the hiring organization directly. Please do not send your applications to GSO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
