Utande is seeking a dynamic and results-driven Account Manager to join its Bulawayo team – Apply before 18 May 2025

Location: Bulawayo, Zimbabwe
Deadline for Applications: 18 May 2025
Reporting to: Branch Manager

Utande Telcomms

Utande, a leading provider in the telecommunications and ICT sector, is seeking a dynamic and results-driven Account Manager to join its Bulawayo team. This position plays a key role in maintaining strong client relationships, driving revenue growth, and supporting the business’s strategic objectives through effective sales and account management.

This is an excellent opportunity for professionals with a passion for technology and customer service to work with a growing and innovative company in the telecoms sector.

Key Responsibilities

As the Account Manager, you will be responsible for a range of duties centered around sales, client relationship management, and business development. Your primary goal will be to promote and sell Utande’s products and services, while ensuring excellent service delivery and customer satisfaction.

Key responsibilities include:

• Sales and Client Engagement:
  • Actively present and sell company products and services to new and existing customers.
  • Identify and assess client-specific needs, proposing tailored solutions and value-based offerings.
  • Attend to walk-in clients and respond to leads generated through the company’s ticketing and customer service system.
• Product Knowledge and Sales Execution:
  • Maintain up-to-date knowledge of all products, pricing, and packages in order to confidently close sales.
  • Assist clients with queries, clarifying product specifications, and recommending appropriate solutions.
• Client Relationship Management:
  • Build and sustain long-term relationships with key clients.
  • Communicate regularly with clients to ensure satisfaction and address any service-related concerns.
  • Escalate unresolved issues promptly to management to avoid service disruptions.
• Collaboration and Strategy:
  • Work closely with the technical team and fellow sales staff to track client performance, review sales strategies, and ensure service efficiency.
  • Participate in internal planning sessions to align on sales targets and strategy execution.
• Reporting and Administration:
  • Prepare and present weekly and monthly sales reports, providing updates on pipeline progress, closed deals, and market feedback.
  • Generate quotations, proforma invoices, and manage documentation associated with client transactions.
  • Attend internal sales meetings to report on targets and progress.
• Market Intelligence and Feedback:
  • Gather and report on market trends, competitor activities, and customer insights.
  • Use market feedback to inform product positioning, pricing adjustments, and sales approaches.
• Contract Negotiation and Debt Recovery:
  • Negotiate terms including pricing, delivery schedules, and service specifications with clients and managers.
  • Assist in following up on outstanding payments and contribute to effective debt collection efforts.

Qualifications and Experience

To be considered for this role, candidates must meet the following qualifications:

• A Bachelor’s Degree in Marketing, Business Management, or any Commercial discipline. A qualification in Telecommunications or Information Technology is an added advantage.
• A minimum of two years’ experience in a sales or client-facing role, preferably in a telecoms or ICT environment.
• Proven ability to meet sales targets and manage client accounts.
• Strong analytical and reporting skills with the ability to evaluate performance and market trends.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work collaboratively across departments.
• Good organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and CRM platforms is desirable.

What We’re Looking For

The ideal candidate will be a self-motivated and proactive individual who thrives in a fast-paced and competitive market. You must possess the ability to build trust with clients, understand technical products, and turn client needs into business opportunities. A passion for customer service and a solution-driven mindset are essential in this role.

This position requires someone who can adapt quickly, manage multiple responsibilities, and contribute to the overall success of the branch through measurable sales performance and customer retention.

Application Process

If you meet the qualifications and are interested in joining a forward-thinking company at the forefront of telecommunications and technology, we invite you to apply.

Submit your application clearly marked “Account Manager – Bulawayo”, along with a detailed CV, to:

Email: [email protected]
Deadline for applications: 18 May 2025

Please note that only shortlisted candidates will be contacted for interviews. For further information visit the Company Website: www.utande.africa

Utande is an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified individuals regardless of gender, race, or background.

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Disclaimer: Global South Opportunities (GSO) is not the hiring company. For any inquiries, please contact the hiring organization directly. Please do not send your applications to GSO, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.