ActionAid International Kenya is a non-governmental organization that has been working in Kenya since 1972 to eradicate poverty and ensure social justice. The organization is currently seeking an experienced IT professional to fill the position of IT Support – Shared Service Lead.
Job Summary
The IT Support – Shared Service Lead will be responsible for delivering high-quality IT advice, analysis, guidance, and services to support countries’ digital objectives. The role involves providing IT support to countries using the Shared Service model, both virtually and physically. The successful candidate will be required to travel to different countries to provide support and training.
Key Responsibilities
- Oversee and maintain country IT systems to ensure optimal functionality and operation
- Ensure compliance with IT policies, standards, and controls
- Provide remote support and troubleshooting for countries without technical proficiency
- Assist and guide country teams in managing costs and ensuring compliance with IT policies and guidelines
- Provide advice and guidance on Business Continuity and Disaster Recovery for country system resilience and connectivity to the cloud
Requirements
- Bachelor’s or Master’s degree in computer science, Information Technology, Cybersecurity, or other related discipline- IT Certification (e.g., ITIL, Cisco, Microsoft Cloud) is desirable
- At least 5 years’ experience working in IT support discipline preferably in an international organization
- Substantial experience working in a similar role, preferably across multiple locations
- Experience working in a hybrid Microsoft Cloud/Azure environment- Knowledge of applications and operations of Microsoft 365 and Azure Cloud
Person Specification
Strong interpersonal and communication skills- Ability to work independently with minimum supervision- Ability to work in a multicultural context/environment- Strong customer service orientation- Ability to adapt to different work environments and travel as needed
How to Apply
If you are a motivated and experienced IT professional looking to work in a dynamic and multicultural environment, please send your CV and cover letter to [email protected] by close of business on 7th March 2025.
Due to the high volume of applications, only shortlisted candidates will be contacted.
