Call For Applications- IOM Information and Communication Technology Internship Programme in Pretoria, South Africa

Apply for the internship opportunity at the IOM in South Africa

Application Closing Date- 31 October 2023

About the IOM Internship Programme

Established in 1951, International Organization for Migration (IOM) is the leading UN agency in
the field of migration, works closely with governmental, intergovernmental and
nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants. The Internship Programme targets young, talented students and graduates willing to gain
practical experience in a field relevant to the Organization through their involvement in daily
working activities in migration-related areas, support/administrative functions and/or different
thematic areas.

Internship Programme Information

The Intern will work under the overall supervision of the Regional Director, the guidance and
direct supervision of the Snr. Regional ICT and Database Coordinator and in cooperation with
other colleagues of the Programme Support Unit and the Resource Management Unit. Essential
functions are as follows;
Core Functions / Responsibilities:

1. Serve as the first level and frontline for helpdesk technical support requests, interacting with local
   and remote users to provide assistance and troubleshooting.
2. Provide technical support to corporate applications and ICT standard software (e.g. Office365,
   SAP, Migrant Applications, Internet security, Mobile Applications);
3. Provide technical support with the installation and maintenance of servers, computers, and
   peripherals.
4. Assist with the monitoring of workstations, servers, LAN, and WAN equipment (e.g. Firewall,
   switches, Wi-Fi access points, Microsoft Intune, backup and antivirus systems);
5. Provide biometric system management functions including set-up, installation, monitoring,
   adding users, and devices, modifying user profiles, and system maintenance.
6. Contribute with system upgrades and IT infrastructure changes ensuring compliance with ICT
   Standards and other relevant ICT instructions.
7. Provide induction, guidance, and training on IOM systems, devices, and network usage to endusers to facilitate productive use of existing and new systems.
8. Help to maintain an IT inventory of active and retired equipment, including regular updates to
   the technical documentation of the IT network.
9. Perform other related functions as required

Eligibility and Selection
In general, the Internship Programme aims at attracting talented students and graduates who:

• Have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and
  activities,
• Are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies,
• Are sponsored by governmental/non-governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor,
• Are enrolled in the final academic year of a first University Degree programme,
• Are enrolled in a graduate school programme (second University Degree or equivalent, or higher);
• Have graduated with a University Degree and, if selected, must commence the internship within
  one year of graduation.

Additional Notes:
IOM is committed to a diverse and inclusive environment. Appointment will be subject to certification
that the candidate is medically fit for appointment. South African nationals as well as foreign
nationals with valid residence and work/study permit to work as intern in South Africa are eligible to
apply. For this position, IOM will not assist in facilitating residence and work permits.

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Required qualifications and Experience
Education

• Currently enrolled for University Degree or post graduate programme in the field of
  Information and Communication Technology or a related field.
• University Degree in the above fields of study
  Experience
• Experience with relational databases, operating systems, Microsoft Office 365 applications,
  cloud computing, and networking technology.
  Skills
• Operating systems: Install, configure, manage, and troubleshoot operating systems.
• Cloud computing: Understand and use cloud computing concepts and services.
• Networking: Understand and use basic networking concepts and protocols, and
  troubleshoot networking problems.
• Microsoft Office 365: Use the Microsoft Office 365 suite of applications to create and edit
  documents, spreadsheets, presentations, and emails

Languages
Fluency in English is required for this position. Knowledge of local languages is an advantage.
Competencies:
The incumbent is expected to demonstrate the following competencies:
Values

• Inclusion and respect for diversity: respects and promotes individual and cultural
  differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner
  consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed
  manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly
  treated.
  Core Competencies
• Teamwork: Establishes strong relationships with colleagues and partners; relates well to
  people at all levels.
• Delivering results: Produces quality results and provides quality services to clients.
• Managing and sharing knowledge: Shares knowledge and learning willingly, and
  proactively seeks to learn from the experiences of others.
• Accountability: Accepts and gives constructive criticism; acknowledges and corrects
  mistakes and apply lessons learned for improvement. Communication: Listens carefully
  and genuinely to the views and positions of others; acts on received information.

How to Apply

If you are interested in this internship opportunity and meet the minimum requirements, please send
your letter of motivation, up-to-date Resume/CV, copy of ID, education certificates and other
credential documents to [email protected]

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When you send your application through email, please ensure to specify the reference number (CFAInt-004/23) on the subject line of your email. Incomplete applications will be rejected.
Please send your applications by Tuesday, 31 October 2023. Only shortlisted candidates will be
contacted.